Essential Job Functions

• Extensive knowledge of all organization products as well as a strong capability to troubleshoot and solve a wide range of issues.

• Provide accurate and timely service to customers

• Review purchase orders, resolve any detailed issues/questions discrepancies, and enter into Order Management System.

• Capture and enable follow through on any customer-specific requests as related to order execution.

• Maintain frequent and high levels of relevant communication inside and outside the Customer Relations Team.

• Customer Master Data Implementation, set-up and maintenance

• Monitor the execution of orders and shipments until complete, maintain and share information as needed.

• Maintain carrier relationships and quotations/contracts.

• Negotiate with carriers for better rates.

• Ensure transportation carriers are scheduled appropriately to meet customer shipping schedules

• Provide sales and inventory reports as needed

• Work closely with Accounts Receivable to resolve any invoicing issues

• Provide responsive, professional service to customers and internal personnel.

• Provide backup and assistance to Customer Relations Director and colleagues as needed.

• Perform all other duties as assigned.

Requirements

• Associates Degree or combined equivalent of education and experience

• Prior customer service or similar experience

• Highly customer focused

• Outstanding communication skills

• Accuracy and attention to detail is a must.

• Ability to be a problem solver.

• Working knowledge of Microsoft Outlook, ERP systems, etc.